Privacy Policy

1. Introduction

Welcome to innopaybus. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticket booking platform.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register and book tickets through our Service, we collect the following personal information:

• Account Information: Name, email address, phone number, password
• Booking Information: Passenger names, ages, gender, ID proof details
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Travel Preferences: Preferred boarding points, seat preferences, frequent routes

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages viewed, features used, search queries, booking history
• Location Information: Approximate location based on IP address
• Cookies and Similar Technologies: We use cookies to enhance user experience and analyze usage patterns

2.3 Information from Third Parties

We may receive information from third-party sources:

• Bus operators via SeatSeller API integration
• Payment gateway providers for transaction processing
• Social media platforms if you choose to connect your account
• Analytics and marketing service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and manage your bus ticket bookings
• Communicate booking confirmations, cancellations, and updates
• Facilitate payments and refunds
• Provide customer support and respond to inquiries
• Send important service announcements and notifications

3.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Personalize your user experience
• Conduct research and analytics
• Debug and fix technical issues

3.3 Marketing and Communication

• Send promotional offers and discounts (with your consent)
• Conduct surveys and gather feedback
• Provide personalized recommendations
• Send newsletters and travel tips

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

3.4 Security and Fraud Prevention

• Detect and prevent fraudulent activities
• Protect against security threats
• Verify user identity and prevent unauthorized access
• Comply with legal obligations

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

4.1 Service Providers

• Bus Operators: We share passenger details with bus operators to facilitate your journey
• Payment Processors: Payment information is shared with secure payment gateway partners
• Communication Services: Email and SMS service providers for sending notifications
• Analytics Providers: To analyze service usage and improve performance
• Cloud Hosting: Data storage and infrastructure providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from government authorities
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for accounting purposes

When information is no longer needed, we will securely delete or anonymize it. Booking records may be retained for up to 7 years for tax and legal compliance purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

You can access your account information at any time through your account dashboard. You may also request a copy of your personal data in a portable format.

8.2 Correction and Update

You can update your account information, contact details, and preferences through your account settings. If you need assistance, contact our support team.

8.3 Deletion

You can request deletion of your account and personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.

8.5 Objection to Processing

You have the right to object to certain types of processing of your personal information, particularly for marketing purposes.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be stored and processed in India and other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:

• Email notification to your registered email address
• Prominent notice on our website or mobile app
• In-app notifications

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Your Consent

By using our Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: